Refund policy

We ensure that the items you ordered have undergone quality check before shipping. In any case that you received a damaged item, please email us within 7 days upon receipt of the item you purchased. A customer service representative will get in touch to assist you.

Regular items may be returned or exchanged within 7 days from the date of delivery provided that the item is in the good condition with the original packaging and accessories included. Please attach the sales invoice upon return or exchange.

All items that are on clearance sale have been fully marked down due to various reasons, including any damage that may not be physically apparent. These items are sold on as AS IS basis. Thus, items sold are considered as final sale and are not valid for return or refund.

Orders can be cancelled when an order is a duplicate order; payment is unsuccessful or incorrect information was entered upon checkout. Cancellations due to change of mind may not be allowed and may incur transaction charges so review your order before proceed to pay.

Refund requests may be processed only in case of unavailable stocks. For requests after 7 days from the date of payment, please e-mailonlineorders@nationalbookstore.com.ph. Refunds may take up to 15 business days and will be processed in the form of a bank check. A voucher credit may also be issued that can be used to re-purchase items from the online store.

For credit/debit card transactions, processing may take 10-15 banking days from the time the refund request was initiated. It may not post to your account instantly and may take several days depending on your billing cycle.

You may contact onlineorders@nationalbookstore.com.ph or call our hotline at 02-8888-8627 for assistance.