Shipping policy

You may check your e-mail for the order status notifications. Alternatively, you may login to www.nationalbookstore.com and go to the order history section from your account page to view the status of your orders. For guest accounts, you may email us onlineorders@nationalbookstore.com or call us at 8888-8627 so our customer service team can assist you.

Shipping fees are calculated depending on the delivery location and the total weight of the items on your order. Total shipping weight may vary whichever is higher between actual weight and volumetric weight.

Volumetric Weight Computation: (L x W x H) / 5000 Example: = (10cm x 20cm x 15cm) / 5000
= (3000) / 5000
= 0.60 kg

Additional charges may apply for cash-on-delivery payment option

Orders received are processed from Monday to Saturday, 8:00am to 6:00pm and will be picked-up by the couriers for delivery.

Delivery to Metro Manila and Major Cities within the Philippines may take up to 3-5 working days. Provincial deliveries may take 7 working days or longer.

Deliveries during sale and holiday seasons may take longer than usual.

National Book Store may postpone processing and deliveries in case of flood and other natural disasters to ensure the safety of its personnel.

Shipping to location outside the Philippines is currently not supported.

The courier may contact you upon delivery to your address. In any case, the recipient is not available; the courier will schedule another delivery attempt before the items will be returned to our warehouse.

Your orders may be received by your representative as long as an authorization letter is presented along with both the IDs of the consignee and the representative.

We allow receiving of items only by authorized representatives. An authorization letter must be presented along with both the IDs of the consignee and the representative.

Some areas may not be covered by the courier due to local government restrictions, inaccessible to motorized vehicles or there are no delivery hubs yet within the area. You may refer to the updated list of serviceable areas from our courier provider websites i.e. NinjaVan